Question 1

Do I need an account to order?

Accepted Answer

No — you can check out as a guest with just your name, phone number and email. Creating an account is optional, but it saves your addresses and lets you see your order history at any time.

Question 2

What if an item is out of stock?

Accepted Answer

Out-of-stock items are clearly marked and can't be added to your basket. Stock is updated regularly — if something you want is missing, call or WhatsApp us on 07424 796437 and we'll let you know when it's back.

Question 3

Can I request a product you don't currently list?

Accepted Answer

Yes — message us on WhatsApp or by phone. If we can source it, we'll add it to the shop.

Question 4

How do I leave a review?

Accepted Answer

Log in, visit the product page, and use the "Write a review" button under the star rating. You can update or delete your review at any time.

Question 5

Do you take bulk or wholesale orders?

Accepted Answer

Yes — see our Wholesale & Bulk Orders page for details on ordering for restaurants, events, or catering.

Question 6

What areas do you deliver to?

Accepted Answer

We cover the local area around 7 Saint Lukes Terrace. Exact coverage and delivery windows are confirmed with you directly after you order — call or WhatsApp if you're not sure we reach you.

Question 7

How much does delivery cost?

Accepted Answer

A flat delivery fee is added at checkout and shown before you confirm your order. Collection in store is always free.

Question 8

How long does delivery take?

Accepted Answer

It depends on the day and your location — we'll confirm a timeframe with you by phone or WhatsApp shortly after you order.

Question 9

Can I collect my order myself?

Accepted Answer

Yes — choose "Collection" at checkout and we'll let you know as soon as your order is ready at 7 Saint Lukes Terrace.

Question 10

What payment methods do you accept?

Accepted Answer

Pay securely by card at checkout (processed by Stripe — we never see or store your card details), or order via WhatsApp/phone and pay in cash, by card, or bank transfer on collection or delivery.

Question 11

Is paying by card on this site safe?

Accepted Answer

Yes. Card payments are handled entirely by Stripe on their own secure page — your card number never touches our servers.

Question 12

Can I pay when my order arrives instead of online?

Accepted Answer

Yes — choose "Order via WhatsApp/phone" at checkout and pay on collection or delivery.

Question 13

How do I check the status of my order?

Accepted Answer

If you're signed in, go to Account → Order History. Ordered as a guest? Use our Track Your Order page with your order number and email or phone.

Question 14

Can I change or cancel my order after placing it?

Accepted Answer

Contact us as soon as possible by phone or WhatsApp — we can usually amend or cancel an order before it's prepared.

Question 15

What's your returns policy?

Accepted Answer

See our Returns & Refunds page for the full policy — as most items are fresh or perishable groceries, please get in touch as soon as possible if something arrives damaged, incorrect, or not as described.

Question 16

How do I reset my password?

Accepted Answer

Use the "Forgot password?" link on the login page and follow the instructions. If you run into trouble, contact us directly and we'll help.

Frequently asked questions

Ordering & products

Delivery & collection

Payment

Account, tracking & returns