Returns, refunds & cancellation

Something wrong with your order?

If an item arrives damaged, spoiled, past its use-by or best-before date, is missing, or isn't what you ordered, you're entitled to a replacement or a full refund under the Consumer Rights Act 2015.

• Contact us with your order number and, if you can, a photo of the problem.
• For fresh, chilled and frozen items, please tell us as soon as possible — ideally within 48 hours — so we can check and put it right while the problem can still be seen.
• For other items, you can reject faulty goods for a full refund within 30 days of receiving them, and you still have rights after that.
• We cover any cost of returning faulty or incorrect items.

Your right to change your mind (14 days)

For orders placed online, by WhatsApp or by phone, the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of the day you receive your goods, without giving a reason.

This right does not apply to:

• fresh, chilled or frozen food — such as vegetables, peppers, meat and fish — or any other goods that go off quickly; or
• sealed food or drink that you've opened after delivery.

It does apply to unopened items that keep, such as bags of rice, tins, bottled oils, dried goods, seasonings and drinks.

How to cancel

• Before your order is ready — just contact us and we'll cancel it. You'll get a full refund of anything you've paid.
• After you've received it — tell us clearly that you want to cancel, by email to ariyopluslimited@gmail.com, by phone or WhatsApp on 07424 796437, or using the model cancellation form below. You don't have to use the form.
• Return the unopened items to our shop at 7 St. Lukes Terrace, Sunderland, SR4 6NQ within 14 days of telling us. If you return them for a change of mind, the cost of returning them is yours.

Refunds

• If you cancel your whole order, we refund the price of the goods and the delivery charge you paid.
• We'll refund you within 14 days of receiving the goods back, or of you showing us you've returned them, whichever is sooner. For a faulty item, we refund within 14 days of agreeing you're entitled to one.
• Card payments are refunded to the same card. They usually reach your account within 5–10 working days, depending on your bank. Orders paid on delivery or collection are refunded by the same method, or by bank transfer.
• If you return goods for a change of mind and they've been handled more than necessary to inspect them, we may reduce your refund to reflect their lower value.

Model cancellation form

You can copy this into an email or letter to cancel. Using it is optional.