Terms & Conditions

1. About us

This website is run by AriyoPlus Limited, a company registered in England and Wales under company number 14807248. Our registered office and shop is at 7 St. Lukes Terrace, Sunderland, SR4 6NQ.

You can contact us by email at ariyopluslimited@gmail.com, or by phone or WhatsApp on 07424 796437.

2. Placing an order

• You can check and change your basket, delivery details and payment method at any point before you confirm your order.
• Card orders: our contract with you is made when your payment is completed and we send you an order confirmation.
• Pay on delivery or collection orders: the contract is made when we send you an order confirmation by email, WhatsApp or phone.
• If we can't accept your order — for example because an item has sold out or there's an obvious pricing mistake — we'll tell you, and you won't be charged for anything we can't supply.
• Our website and these terms are in English.

3. Prices and payment

• All prices are in pounds sterling (£) and are the total price for the item.
• Delivery is priced by postcode — £5.00 for Sunderland (SR1, SR2, SR3, SR4 and SR5); £10.00 for Newcastle & Gateshead (Newcastle (NE1–NE7, NE12, NE13, NE15) and Gateshead (NE8–NE11, NE16)). Collection from our shop is free. The full total, including any delivery charge, is shown before you confirm your order. There are no other charges.
• You can pay online by card — payments are processed securely by Stripe and we never see your full card details — or pay when you collect or receive your order, by the methods we agree with you.
• If we've made an obvious mistake with a price, we'll contact you before we supply the goods. You can then choose to go ahead at the correct price or cancel for a full refund.

4. Delivery and collection

• We deliver to the areas listed on our delivery page. We deliver locally ourselves; UK-wide delivery by FedEx is coming soon.
• We'll agree a delivery or collection time with you after you order. Unless we agree otherwise, we'll deliver within 30 days. If we can't, you can cancel and get a full refund.
• Chilled and frozen goods need someone at home to receive them. If no one is in, we may need to rearrange delivery.
• The goods become yours, and are your responsibility, once they've been delivered to you or collected.

5. Changing your mind

You have a legal right to cancel most orders within 14 days of receiving them, but this doesn't apply to fresh, chilled or frozen food, or to sealed food you've opened. Our returns & cancellation policy explains which items this covers, how to cancel and how refunds work.

6. If something is wrong with your order

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. If an item is damaged, spoiled, past its use-by date, missing or not what you ordered, you're entitled to a replacement or refund. See our returns policy for how to tell us.

7. Food information and allergens

• Product descriptions and photos are for guidance. Ingredients, allergens and nutritional information are printed on each product's packaging — always read the label before eating, and check it when your order arrives.
• If you have an allergy or intolerance, contact us before you order and we'll give you the full ingredient and allergen information for any product, free of charge.
• Follow the storage instructions on the packaging. Put chilled and frozen items in the fridge or freezer as soon as you receive them.

8. Your account

Keep your password private. You're responsible for orders placed through your account. We may suspend or close an account that's used fraudulently or to abuse the site, staff or other customers.

9. Customer reviews policy

• Only customers with an account can leave a review, and each person can review a product once. Reviews marked “Verified purchase” come from a customer who has ordered that product from us.
• Reviews must describe your own genuine experience. We never write, buy or commission reviews, and we don't offer discounts or gifts in exchange for them.
• We publish positive and negative reviews alike, and we never edit what reviewers say. Reviews are shown newest first.
• We remove reviews that are fake, offensive, discriminatory, unlawful, contain personal information, or aren't about the product. Your name as it appears on your account is shown with your review.
• If you think a review breaks these rules, tell us at ariyopluslimited@gmail.com and we'll look into it.

10. Our responsibility to you

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
• We don't exclude or limit our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights in relation to the goods.
• We sell to households for private use. If you buy for a business, we aren't liable for loss of profit, business or opportunity.
• We aren't responsible for delays caused by events outside our reasonable control. If that happens we'll tell you, and you can cancel for a refund of anything you haven't received.

11. Your personal information

We only use your personal information as described in our privacy policy.

12. Complaints

If you're unhappy with anything, please tell us first at ariyopluslimited@gmail.com or on 07424 796437 and we'll do our best to put it right. For free, independent advice about your rights, contact Citizens Advice.

13. Law and changes to these terms

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there. We may update these terms from time to time; the version in force when you place your order is the one that applies to it.